CX Sentiment Dashboard

DashboardDashboard AgentsAgent Overview JourneyCustomer Journey

Assistant

Selected

Add up to 5 calls from a call list, or a point from the trend chart, then coach or ask about them here.

Coach or ask about your selection

Generate structured coaching, or ask a question about the selected calls and their transcripts.

Filters

Line of business

Call Date Range

NPS by call reason

Customer journey trend

NPS by call reason

Diverging from 0: bar length and colour show direction and strength.

Payment/Balance
-4n=18,159
Equipment/Modem
-5n=1,700
Plan Change/Upgrade
-5n=4,033
Other Reason
-7n=2,994
Account Access/Password
-8n=1,540
Mobile/Device
-12n=4,765
TV/Video/Channel
-16n=1,489
Cancel/Disconnect
-32n=2,472
Internet/Wifi/Speed
-33n=1,895
Charges/Fees Dispute
-35n=3,591
Bill Increase/Promo Rolloff
-36n=5,163

Bars right of centre are net-positive NPS for that reason; left are net-negative.

Select customer (2+ calls)

Customer journey

Loading journey